Seychelles Mahé FAQ
Commonly asked questions: Seychelles Mahé FAQ covering VIP arrival services in SEZ.
1. Fewer lines, less mixing with other travellers
2. Special short cuts, lanes, add-ons and facilities
3. A faster and easier airport experience, door to door
4. A personal assistant to guide you through stange airports
5. Help with language, local procedures & unexpected problems
Arrival Services: you will be met near the air-bridge; escorted to and through quarantine, visa on arrival, security and immigration. Expert local airport staff will help collect your bags, escort you through customs checks and take you direct to your driver or welcome party.
Departure Services: you will be met near the entrance of the terminal building; and escorted to and assisted through security, check in, customs and immigration. You will be taken to your airline or member lounge, or direct to the flight’s boarding gate area.
Connection Services: you will be met near the air-bridge, escorted to and through any visa, quarantine, transit, security, immigration, baggage, check in, or customs proecudres. You will be taken to your airline or member lounge, or direct to the flight’s boarding gate.
Fast-tracking saves time and hassle and makes the passage through an otherwise busy or difficult airport both fast and easy. A successful Fast-tracked airport service is one where you did not have to queue in line, and/or the time it took to pass through the airport was reduced. Fast-tracking is achieved differently in each airport.
The agent will request use of expedited lines at Immigration and Border Control for a Fast-tracking, but this cannot always be guaranteed. But the staff will use their local knowledge and contacts to choose the best option for you on the day.
We have long term contractual partnerships built over many years with dozens of local, in-airport based businesses. They have the trained staff, secutiy passes, airport approvals and operational knowlegde to provide special Meet and Greet Airport Assistance in their local airport.
Yes. Absolutely. We only used licensed partners, companies, agents and staff who have the necessary airport security clearances, approvals and passes to work in secure non-public areas and provide the services that have been booked. All our services are pre-ordered and pre-arranged with official airport departments (which is why we may need passenger passport data).
Baggage assistance is included in both Executive and VIP options. Use of an executive Airside VIP Lounge can be booked as a Premium VIP service.
For arrivals they will be waiting with a signboard for you at or near the end of the air-bridge or air corridor (i.e. somewhere between airplane door and the terminal building). Alternatively – if the airline has parked at a remote location and an airline bus is used to transfer you across the apron from the plane to the terminal – they will wait with a signboard at the entrance to the terminal building where the airline’s bus drops you off.
For Premium VIP departures they will be waiting for you at VIP Lounge. Exectly where you will be met is described in your booking confirmation.
Firstly you should please look really carefully, for you name board as sometimes they are easy to miss due to congestion, jet lag, passengers checking their handphone messages as they disembark, or crowding in the area where other uniformed staff are waiting with name boards. If you really cannot see the greeter then you must call the local emergency number, or use the emergency contact chat link we will have sent you.
Yes. A connection may involve a lengthy movement through the airport to distant gates, re-checking in landside, or just using the airside transfer desks in the transit area. Connections can be very complicated where different carriers, low cost airlines, different terminal and different flight tickets are involved. They require special review and quotation by our senior booking staff.
Children are welcome. For the Premium VIP sevice in Mahe there is a 100% discount for infants aged under 24 months, and a discount for 3-12 yar olds who use Premium VIP service. There is no reduction for infants or ihildren of any age when using the Executive arrival service.
If you already have your booking confirmation you must E-mail us with the Change request as soon as you can. Where we get less than 48 hours notice of a major Change or Cancellation then a percentage of the price paid may be charged. See the Terms and Conditions for details. If you do not present yourself to the airport representative, or if you decline to enjoy a service that has booked, this will be classed as a no-show or service declined cancellation and there will be no refund or credit.
No. But major Changes should be advised to us. A Major Change is a change which will affect how, when or where the service you have booked is given. For example a Major Change would be a change in the named “lead” passenger, in the date of service, of the flight number, a significant change in the kerbside meeting time for a departure, a request for an additional feature (like a porter, buggy, lounge) or a change to the number of passengers to be served. If in doubt E-mail us
If you agree to pay the extra fee incurred for their service, then this may be possible and allowed in some airports. But in many or most airports it is not possible. See our Terms and Conditions for more detail
Each airport and country has its own airport rules and regulations. These policies who may supersede the local provider’s own operating procedures and/or our terms and conditions. Sometimes there is a temporary security clampdown or similar temporary alert conditions ordered. These unforseen circumstances may effect, hamper or prevent parts of the usual VIP service we can give. In such a cases, these circumstances are beyond our control.
Also, there are Quarantine & Health regulations and rules in force due to COVID-19. Permission to enter a country, or to board a flight, and/or the imposition of related quarantine or other restrictions are decided by local border control, the local health authorities, and/or the airline. We cannot influence or change their decisions.
This is the end of the Sechelles Mahe FAQ information page. Next – How to book a Mahe Meet and Assist service in 5 easy steps. Also see our articles and posts on Airport Assistance. These are the Other Airports where we can meet and assist you when you travel.